Support

How can we help?

Find answers to common questions below. If you do not find what you are looking for, reach out to us directly and we will get back to you within one business day.

Frequently asked questions

What size businesses do you work with?

We primarily work with small and mid-sized businesses, typically between 5 and 500 employees. We also work with individual professionals and international organizations that need security guidance without the overhead of a large consultancy.

How does the Fractional CISO service work?

We start with a discovery call to understand your current security posture and goals. From there we agree on a monthly engagement scope, typically 5 to 10 hours per month. We provide regular check-ins, policy reviews, vendor assessments, and strategic guidance on an ongoing basis.

How quickly will I receive my digital product after purchase?

Digital products are delivered instantly after payment is confirmed. You will receive an email with a download link immediately after checkout. Downloads are also available in your account dashboard.

Do you offer refunds on digital products?

Due to the nature of digital downloads, we do not offer refunds once a product has been downloaded. If you have a problem with your purchase or the file is not working, contact us at hello@lunnisolutions.com and we will resolve it.

Do you serve clients outside the United States?

Yes. We have experience operating across both the United States and Europe and regularly work with international clients. Our international IT consulting service is specifically designed for companies navigating cross-border data protection requirements including GDPR.

Is onsite IT support available?

Yes. Onsite support and services are available on request for clients in the Atlanta metropolitan area. Remote support is available for clients anywhere in the United States and internationally.

How do I get started?

The easiest way to get started is to book a free 30 minute consultation using our Calendly link. You can also fill out the contact form and we will reach out to schedule a call. There is no commitment or obligation on the initial consultation.

Contact us directly

Send us an email at hello@lunnisolutions.com and we will get back to you within one business day.

Lunni Solutions' products and services
PortANumber
IT Solutions
Cybersecurity